Gates County

Home of Merchants Millpond State Park

Emergency Services

308 US 158 West
Gatesville, NC 27938



Central Communications is in operation twenty-four hours a day, seven days a week, including holidays and weekends.



Central Communications is the 911 Dispatch Center for all public safety agencies in Gates County. We provide all Public Safety Communications for the county. We dispatch all calls for law enforcement, fire or medical services. These agencies include:

- Gates County Sheriff’s Office

- Gates County Rescue

- All Gates County Fire Departments

- Handle all emergency calls after hours for electric, water, Department of Social Services and the Health Department. We are the main contact number for the county after hours.



The Communications Center was established in July 2001 as an Enhanced 911 Public Safety Answering point. An enhanced 911 center is one that can display the caller's telephone number and location automatically--one that includes Automatic Number Information (ANI) and Automatic Location Information (ALI) technology. When you call 911, we know where you are calling from and the call back number. We are now Wireless Phase II compliant. When calling 911 from a cell phone we receive your number and approximate location of your call.





When to Dial 9-1-1

An emergency is when immediate law enforcement, fire department or medical assistance is necessary to protect life or property. If an emergency situation arises - a crime, a fire, a serious injury or illness - ask yourself whether law enforcement, fire department or medical assistance is needed right now to protect life or property. If the answer is YES, then immediately dial 9-1-1 and advise the 9-1-1 dispatcher of what has happened or is happening. Call 9-1-1 whenever you believe there is an emergency. If you are not sure it's a real emergency, dial 9-1-1 and the 9-1-1 dispatcher will make the final determination. If the 9-1-1 system receives several calls at the same time, emergency services handle these multiple calls on a priority basis. The most serious emergency will be handled first.


When Calling 9-1-1

- STAY CALM, SPEAK CLEARLY! Give your name, location, and nature of the emergency.

- Listen carefully to the 9-1-1 operator.

- Answer the 9-1-1 operator's questions as accurately as possible.

- Do exactly as the 9-1-1 operator tells you during the course of the call.


Be specific with the location of the emergency. Include information such as the color of the residence, nearby landmarks, number and color of cars in the driveway, etc. Make sure that your house number is clearly visible from the road.  Explain what the emergency is and when did it occur. If it is a medical emergency, the dispatcher will be asking you various questions to allow them to send the proper units. Stay on the line; the 911 dispatcher will assist you.



When Not to Call 9-1-1

Do not dial 9-1-1 for non-emergency situations. For non-emergency situations such as noisy neighbors or animal complaints, use our regular phone number - 357-0210, never 9-1-1.

Never tell a 9-1-1 operator that a situation is more serious than it really is. It is against the law to intentionally and knowingly give false information to law enforcement or emergency services. Abuse of 9-1-1 may delay someone else's access to emergency assistance.



 Emergency Operations Plan